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Live Reference Help Online 24/7
InfoLive! is a chat reference service with real-time online assistance by Houston Public Library staff as well as librarians nationwide. You can communicate live with a librarian from home, school, or work. We can provide brief answers to factual questions or suggest sources to answer your query through chat and e-mail services. Our reference librarians use a wide range of resources including the Internet and online databases to deliver answers efficiently and effectively. We can also offer assistance with search strategies. At the conclusion of your chat session, you will receive a transcript by e-mail for your future use.
Reference Questions by Phone
Call 832-393-1313
Telephone Reference operates from 9 a.m. to 9 p.m. Monday through Thursday, 9 a.m to 6 p.m. Friday and Saturday, and 1 p.m. to 5 p.m. Sunday, excluding official Library holidays.
Reference Questions by E-mail
In addition to in-person and Telephone Reference services, Houston Public Library now offers reference service by e-mail. Using the E-mail Reference Form, you can have brief questions answered, or get suggestions on sources and locations that may help you find answers to more lengthy questions.
You should get a response to your e-mail within 48-72 hours, excluding weekends and holidays. Please note that some requests may require additional research time. If you are working against a deadline, you may get a faster response by visiting or calling your local library or by calling HPL's Telephone Reference number: (832) 393-1313.
Click on Clayton Library for specific information about Houston Public Library's genealogical resources.
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